The term ‘Flower Moon Clinic’ or ‘us’ or ‘we’ or ‘Flower Moon Medical’ or ‘Flower Moon TCM Service Pte. Ltd.’ refers to the owner of the website whose registered office is 101 Irrawaddy Road #15-02 Royal Square Medical Centre @ Novena Singapore 329565.

The term ‘you’ refers to the user or viewer of our website.

PAYMENT

What payment methods are accepted?

1. Credit Cards: We accept credit card payments via Stripe, the payment processing platform for online shopping.
2. Local direct bank fund transfer via Paynow, ATM transfer or Internet banking. Please indicate your name and order number for our reference. Your order will be cancelled if payment is not received within 3 days from date of order.

Paynow via UEN 201503115M to Flower Moon TCM Service Pte. Ltd.

Our bank account details are as follows:

Fund Transfer to Flower Moon Clinic

• Bank Name : OVERSEA CHINESE BANKING CORPORATION LTD
• Account Name: Flower Moon TCM Service Pte. Ltd.
• Bank account number : 6955 7536 5001
• Bank Name: OCBC Bank
• Country: Singapore
• SWIFT Code: OCBCSGSG
• Beneficiary Bank Location: 65 Chulia Street #01-00 OCBC Centre Singapore 049513
• Bank Code = 7339
• Branch Name: OCBC North Branch
• Branch Code:695
• Please indicate your name in the remarks when arranging fund transfer.
• After making payment, do screenshot the payment details and whatsapp it to +65-82828647 (Flower Moon Clinic Singapore Contact)

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SHIPPING

Local Orders

Local order is available in Singapore.

Mode of delivery will be self pick up or 1 day delivery.

Flat rate delivery fee $35.

For order on Monday to Friday BEFORE 3pm, the delivery will be on the same day.

For order on Monday to Friday AFTER 3pm, the delivery will be on the next working day.

For order on Saturday BEFORE 11am, the delivery will be on the same day.

For order on Saturday AFTER 11am, the delivery will be on the next working day.

For order on Sunday or public holidays, the delivery will be on the next working day.

For self pick up, please whatsapp +65-82828647 before coming to clinic at the time below:

• Monday to Friday: 8:30am to 4:30pm
• Saturday: 8:30am to 11:30am
• Sunday & Public holiday: Closed
• Clinic address: 8 Sinaran Drive #07-03 Novena Specialist Center Singapore 307470

Delivery services are not available for restricted areas e.g. Changi Airport, Cargo Complex, Alps Avenue, PSA Terminal, Army Camps (CMPB, Gombak Base, Airbase, Naval Base, Police HQ, Prison Complex, Police Coast Guard Base, Woodlands & Tuas Checkpoints, Jurong Island) and island areas e.g. Pulau Ubin, Pulau Tekong, Southern Island and Lazarus Island.

International Orders

International shipping is NOT available.

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Return Policy

Please note that we only accept returns and exchanges of items based on the following requirements:

For returns to be valid, items purchased must be mailed back within 7 days of receipt. All additional shipping fees must be paid by the customers.

Kindly mail back the items to our address during our operating hours as below:
8 Sinaran Drive #07-03 Novena Specialist Center Singapore 307470
Monday to Friday 8:30am to 5:30pm
Sat 8:30am to 12:30pm

Returns and exchange are allowed, providing that all items to be returned are in good condition with its original tag still intact.

Return of sale items are not allowed.

Note: All returns are final.

Flower Moon Clinic has the right to decline returns if above requirements are not met.